Complaints

At RealCert Online, we value your feedback and are committed to addressing any concerns or issues promptly and fairly. If you are not satisfied with any part of our service, please let us know.

How to File a Complaint

If you have a complaint regarding our services, billing, or support, you can reach out to us via email with the following details:

• Your full name
• Contact information
• A detailed description of the issue
• Any relevant supporting documents or screenshots (if applicable)

📧 Submit your complaint to:
info@realcert.online

Our Response Process

• Acknowledgment: We will acknowledge receipt of your complaint within 24 hours.
• Review: Our team will investigate the matter thoroughly.
• Resolution: You will receive a formal response within 3–5 business days.

Confidentiality

All complaints are handled confidentially. Your personal information will be used only for the purpose of resolving your issue.